Privacy Policy
At Vegastars we take privacy seriously. This page explains how we collect, use and protect personal data when you register, deposit, play or contact support. It covers the types of data we collect, why we process information, the security measures in place, your rights to access and correct data, and how changes to this policy are handled. Please read the sections below to understand what data we hold and how you can manage it through your account settings or by contacting our support team.
Information we collect
Account setup and verification require personal data such as name, date of birth, address, email and phone number. We also collect technical data including IP address, device identifiers, browser and connection data. Transactional data covers deposits, withdrawals, payment method details and play history for account and billing purposes.
Personal data
Full name, contact details, identity documents for KYC, and communication records. These are used to verify your identity and maintain a secure account.
Technical data
IP address, device type, browser, operating system and log files. Technical data helps with login security, fraud prevention and service availability.
Transactional data
Payment method, deposit and withdrawal amounts, currency (NZD where applicable), bet history and balances. Transactional records are kept for billing, audit and regulatory compliance.
How we use your information
Account administration, payment processing and identification checks are primary uses. Data supports responsible gambling tools, dispute handling, customer service and compliance with applicable laws. Aggregated data is also used for game integrity and analytic purposes, without exposing personal identifiers.
Data protection and security
Access controls, encryption in transit, and secure storage practices are used to protect personal data. Only authorised personnel and service providers with a need to know can access identifiable information. Retention periods align with legal and business requirements; obsolete data is deleted or anonymised.
Cookies and tracking technologies
Cookies, local storage and similar tools are used to maintain sessions, remember preferences and analyse site performance. Third-party analytics and advertising partners may set cookies. You can manage cookie settings in your browser or account preferences; blocking some cookies may restrict site features.
Your rights
Request access to personal data held about you, ask for corrections, request deletion where permitted, and object to processing in certain cases. Account controls allow profile updates. To exercise rights, contact support with proof of identity. We will respond in line with applicable timeframes.
Access and correction
Requests to view or update your details are processed after identity verification. Editable fields include contact details and communication preferences.
Deletion
Account closure requests can lead to deletion or anonymisation of data subject to legal retention requirements for transactions and anti-money laundering obligations.
Data sharing and third parties
We share data with payment processors, identity verification providers, game suppliers and selected service partners as needed to operate the service. Third parties act as processors or independent controllers and are required to protect personal data. Transfers follow contractual safeguards.
Policy updates
This privacy policy may be updated from time to time. Material changes will be posted on this page and notified via account messages where required. Continued use of the service after notice indicates acceptance of the updated terms. For questions, contact support via your account.